DELIVERY INFORMATION

COVID-19

We’re still printing and dispatching orders during the coronavirus pandemic, however shipping times to some destinations are changing daily – please bear with us and allow a little extra time for your order to arrive.

If you have any questions or queries about delivery, please contact us at support@cardstar.me.

DELIVERY CHARGES

We offer free shipping for all UK and international deliveries. All of our cards are dispatched using courier or tracked mail.

DELIVERY TIMES

Orders are custom printed and dispatched within 72 hours of being placed. Orders placed over a weekend or bank holiday will be processed the next working day. UK orders for cards up to size A4 will be shipped by Royal Mail Tracked 24 service and should arrive within 1-2 working days. Larger orders will be shipped by Next Working Day Courier. Please note that delivery outside of the UK will take longer.

PACKAGING

All of our cards are packaged safely in flat, rigid, corrugated cardboard boxes made from recycled materials. In the unlikely event that your personalised football card arrives damaged, we’ll always offer to refund or replace it.

RETURNS & REFUNDS

If you’re not completely happy with the design, print and quality of your card, we’ll issue you a replacement for free.

In the unlikely event your card arrives damaged, we’ll always offer to refund or replace it – if you believe your card to be faulty, you should let us know straight away and provide photos of the damaged card and its original packaging. To make a return, please email support@cardstar.me quoting your order number and stating the reason for the return. Once we receive notification of your return, we’ll then give you instructions on how to return your order. Please note that items must be returned in good condition and in their original packaging.

REFUNDS

As soon as we receive your return, we’ll refund or replace as required. Refunds are normally processed within 7 days, although they can take up to 28 days.